Privacy Policy

Last Updated: 07/19/2026

This Privacy Policy explains how Pilo ("Pilo," "we," "us," or "our") collects, uses, and protects information about you when you visit our website, book an appointment, or become a member.

1. Information We Collect

When you interact with our website, book a service, or sign up for a membership, we may collect:

  • Contact information — name, email address, phone number

  • Appointment information — services booked, appointment history, stylist preferences

  • Payment information — processed through our payment provider (Pilo does not store your full card number)

  • Membership information — subscription tier, billing cycle, renewal status

  • Technical information — IP address, browser type, and general usage data collected automatically through our website and hosting platform (Squarespace)

2. How We Use Your Information

We use the information we collect to:

  • Schedule and manage your appointments

  • Process payments and manage membership billing

  • Send appointment confirmations, reminders, and receipts

  • Respond to inquiries and provide customer support

  • Improve our services and website experience

  • Send occasional promotional messages, only if you've opted in (you can unsubscribe at any time)

3. How We Share Your Information

We do not sell your personal information.

We share information only with the service providers necessary to run our business, including:

  • Our website and booking platform (Squarespace)

  • Our payment processor, to complete transactions

  • Any other vendor strictly necessary to operate the studio or fulfill a legal obligation

We do not share your information with third parties for their own marketing purposes.

4. Cookies

Our website uses cookies through our hosting platform (Squarespace) to support basic site functionality and analytics. You can control cookies through your browser settings. Disabling cookies may affect how parts of the site function.

5. Data Retention

We retain your information for as long as needed to provide our services, maintain business records, and comply with legal and tax obligations. If you'd like your information deleted, contact us using the information below and we will remove it where we are not otherwise required to retain it.

6. Your Rights

Depending on where you live, you may have the right to:

  • Request a copy of the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information

  • Opt out of promotional communications at any time

To exercise any of these rights, contact us at pilosalon@icloud.com.

7. Security

We take reasonable steps to protect your information, but no method of transmission or storage is 100% secure. We cannot guarantee absolute security of information you provide to us.

8. Children's Privacy

Our services are not directed at children, and we do not knowingly collect personal information from anyone under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent version. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Pilo
155 Camino Del Mar, Ste. 203, Spc. 30
Del Mar, CA 92014

Email:
pilosalon@icloud.com

Phone:
760-415-7705