Terms of Service & Booking Policy
155 Camino Del Mar, Ste. 203, Spc. 30, Del Mar, CA 92014
Last Updated: 07/19/2026
Welcome to Pilo Salón. These Terms of Service ("Terms") govern your use of our website, booking system, services, and membership plans. By booking an appointment, purchasing a service, or enrolling in a membership, you agree to these Terms.
1. Appointments & Booking
Pilo Salón is a private studio operating by appointment only. Walk-ins are not available.
Appointments may be booked online through our website or by contacting the studio directly.
A valid name, email, and phone number are required to book.
A valid credit or debit card is required to reserve all appointments. Your card will not be charged at the time of booking unless stated otherwise.
We recommend arriving on time. Services are scheduled back-to-back, and availability cannot be guaranteed outside your reserved window.
2. Cancellations & Rescheduling
We require at least 24 hours' notice to cancel or reschedule an appointment without charge.
Appointments canceled or rescheduled with less than 24 hours' notice may be charged 100% of the service price.
Cancellations can be made through your confirmation email, our booking system, or by calling the studio directly.
3. Late Arrivals
Please arrive 5–10 minutes early for your appointment.
Arrivals more than 15 minutes late may result in a shortened service to stay on schedule, or may need to be rescheduled at the discretion of the studio.
Late arrivals may still be subject to the full service price.
4. No-Shows
Failure to show up for a scheduled appointment without notice ("no-show") will be charged 100% of the service price to the card on file.
Repeated no-shows may result in a requirement to prepay for future appointments, or limitations on future booking privileges.
5. Pricing
Prices for all services are listed on our website and are subject to change. The price in effect at the time of your appointment applies.
Add-on services or extended time beyond what was booked may incur additional charges, communicated to you before the service is performed.
6. Memberships & Subscriptions
Pilo offers recurring membership plans (Essential Maintenance, Executive Grooming, Full Grooming Plan, and the Refined Blend Plan) billed on a monthly basis. By enrolling in a membership, you agree to the following:
Billing & Renewal
Memberships are billed automatically on a recurring monthly basis to the payment method on file, on the same calendar date you originally enrolled.
Memberships automatically renew each month until cancelled. You will not receive a separate reminder before each renewal charge unless required by law.
Included services (cuts, resets, etc.) reset each billing cycle and do not roll over to the following month unless otherwise stated.
Cancellation
You may cancel your membership at any time by contacting the studio at pilosalon@icloud.com or through your account in our booking system.
Cancellation will take effect at the end of your current billing cycle. You will retain access to any remaining included services through that cycle, but no refund will be issued for the current period.
There is no long-term contract or minimum commitment required to maintain a membership.
Changes to Membership Plans
We may update membership pricing, included services, or plan structure from time to time. If we make a material change, we will provide notice before it takes effect on your next billing cycle. Continued use of your membership after that notice constitutes acceptance of the updated terms.
Unused Services
Included services not used within a given billing cycle are forfeited and do not carry over, roll over, or convert to credit unless explicitly stated at signup.
7. Private & Concierge Services
Private appointments (Private Pilo Cut, Private Refined Cut, Private Defined Form) are scheduled outside standard studio hours and are priced upon consultation. Booking a private service may require a deposit, confirmed at the time of scheduling.
Private concierge appointments require advance scheduling. Travel fees and deposits may apply depending on location and event.
8. Service Adjustments & Refunds
All service sales are final once a service has been performed.
If an adjustment related to your original service is needed, please contact Pilo Salón within 7 days so we can address it, whether through a complimentary adjustment or another resolution at our discretion.
Requests for a different style or major changes are considered a new appointment.
Membership fees already charged for a billing cycle are non-refundable, including in the case of mid-cycle cancellation.
9. Children & Guests
To maintain a calm, private studio experience, only the scheduled guest may attend the appointment unless prior arrangements have been made.
10. Payment
Payment is due at the completion of your appointment. We accept major credit cards, debit cards, and approved digital payment methods.
11. Conduct & Right to Refuse Service
Pilo Salón reserves the right to refuse or discontinue service when necessary to maintain a safe, respectful, and professional environment for all clients, including in cases of conduct that is abusive, unsafe, or disruptive to our staff or other clients.
12. Website Use
Content on our website, including text, images, and design, is the property of Pilo and may not be copied or reproduced without permission.
We make reasonable efforts to keep pricing and availability accurate but do not guarantee the website is free of errors at all times.
13. Limitation of Liability
To the fullest extent permitted by law, Pilo is not liable for indirect, incidental, or consequential damages arising from your use of our services or website. Our total liability for any claim related to a service is limited to the amount paid for that service.
14. Changes to These Terms
We may update these Terms from time to time. The "Last Updated" date at the top reflects the most recent version. Continued booking or use of our services after changes are posted constitutes acceptance of the updated Terms.
15. Contact Us
Questions about these Terms or your membership can be directed to:
Pilo Salón
155 Camino Del Mar, Ste. 203, Spc. 30, Del Mar, CA 92014
Email: pilosalon@icloud.com
Phone: 760-415-7705